Privacy Policy

Overview

This Privacy Policy applies to Lets In Health LLC, Lets In Mental Health & Recovery LLC, Lets In DMEPOS LLC, and other related Lets In companies (collectively referred to as ‘Lets In Companies,’ ‘Lets In,’ ‘we,’ or ‘our’).

Thank you for visiting www.lets-in.health (the “Site”) and reviewing our Privacy Policy. Your privacy is important to us, and our policy is simple: we will collect no personally identifiable information about you when you visit the Site unless you choose to provide that information. This Privacy Policy does not describe information collection practices on other sites, including those linked to or from the Site. As noted in the Site’s “Terms of Use,” which you are encouraged to visit, the Site provides these links as a convenience and is not responsible for the contents or activities of any linked sites.

What Type of Information We Collect

We do not collect any personally identifiable information about you from the Site unless you voluntarily provide it. In some areas of the Site, we may request that you provide us with personal information that will help us to provide you with information about products and services, including your name, address, e-mail address, telephone number and other information from which your identity is discernible.
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When you visit the Site, we may also collect usage information describing how the Site is used and navigated, including the number and frequency of visitors to each section of the Site and the length of their stay. This information includes the domain names of users and browser types that visit our Web Site and the time of day the website was visited. This information is not personally identifiable information.

Children

In order to comply with the Children’s Online Privacy Protection Act (COPPA), we will not knowingly collect personally identifiable information from children under the age of thirteen (13). If you have a child under the age of 13 that accesses the Site and provides us with personal information without parental or guardian consent, you may contact us to have the information removed from our records.

How We Use This Information

When you voluntarily provide us with personally identifiable information, we will use that information for the purposes for which it was provided. In general, and except for the situations specifically described below, we do not share any information about you with anyone without your express consent.
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We may use the information that you voluntarily provide to us to deliver to you information about Lets In Companies and the Site. For example, we may use your contact information in order to send you e-mail or other communications regarding the services or products that are being offered or developed by Lets In Companies or other business partners. We may also contact you to request feedback on your experience using the Site, and to assist us in improving the Site. We use information that you voluntarily provide to build features that will make the Site easier to use.

Legal Disclosures

The law requires disclosure in some instances. For example, we may be required to share information to protect against fraud, in response to a court subpoena, and the like. Lets In Health LLC may also release information to enforce or apply the terms and conditions of the Site, protect us or others against fraudulent or inappropriate activities, or otherwise protect the rights, property or safety of the Site, our customers or business partners or others.

How to “Opt Out” of Having Your Information Shared

If for any reason you do not wish to receive communications from the Site, just tell us. You can call us at 877-826-8740, or you can contact us through the “contact us” section of the Site. Also, we provide a direct link for you to easily opt out of our various e-mail communications at the bottom of those e-mails.

The Security of Your Information

The Site has industry standard security measures in place to protect the loss, misuse, unauthorized access, and alteration of the information under our control. While there is no such thing as “perfect security” on the Internet, we will take all reasonable steps to ensure the safety of your personal information. However, we cannot guarantee the security of information provided over the Internet, and we will not be responsible for breaches of security beyond our reasonable control. If you have any questions about our privacy policy or information security, you can contact us through the “contact us” section of the Site, or by contacting us in any of the ways described below.

Changes to Our Privacy Policy

This Privacy Policy was last updated on August 16, 2025. We may update this policy from time to time as our information practices are modified or changed. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Information

Questions or comments regarding the Site or this Privacy Policy should be sent by e-mail to info@lets-in.health or by U.S. mail to Lets In Health LLC, 7672 Montgomery Road, Suite 309, Cincinnati, Ohio 45236. You can also submit a comment or questions through the “contact us” portion of the Site.

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Terms of Use

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PLEASE NOTE: YOU ARE ENTERING INTO A LEGALLY BINDING AGREEMENT

These “Terms of Use” set forth the terms and conditions that apply to your use of www.lets-in.health (the “Site”), which is owned and operated by Lets In Health LLC, an Ohio Limited Liability Company (“Lets In Health”). The Site may also advertise or market services offered by Lets In Mental Health & Recovery LLC, Lets In DMEPOS LLC, and other related Lets In companies (collectively, the “Lets In Companies”).

WHEN YOU ACCESS OR USE THE WEBSITE, YOU AGREE TO AND ARE BOUND BY THESE TERMS OF USE. LETS IN HEALTH IS WILLING TO GRANT YOU ACCESS TO THE SITE ON THE CONDITION THAT YOU ACCEPT ALL THE TERMS OF THESE TERMS OF USE. IF YOU DO NOT AGREE WITH THESE TERMS OF USE, DO NOT ACCESS OR USE THE SITE IN ANY WAY.

As provided below, Lets In Health may update these Terms of Use at any time, without notification to you, and you should review these Terms of Use from time to time by accessing the Site. Your continued use of the Site shall be deemed irrevocable acceptance of any such revisions. The right to use the Site and these Terms of Use are personal to you and are not transferable by you to any other person or entity.

Site Content

The Site primarily functions as an online research, education, communication and entertainment forum, in which users can learn about, share their stories of, and provide feedback about the Lets In Companies (collectively, the “Content”). The Content may, from time to time, contain information relating to various medical conditions, treatments, and pharmaceuticals that is provided directly by users or other third parties (collectively, “Third Party Providers”). Lets In Health does not verify any of the information that Third Party Providers may provide, or that is otherwise posted on the Site, for accuracy, omissions or completeness of information. The Site does not purport to provide you with specific medical advice of any kind whatsoever. You are advised to consult a physician or other medical professional for advice regarding any medical condition or treatment thereof. The Site does not purport to provide you with specific legal advice of any kind whatsoever. You are advised to consult an attorney or other legal professional for advice regarding any legal matter thereof. In no event will Lets In Health be liable for any direct or indirect, special, incidental, consequential or punitive damages, lost profits or other damages whatsoever arising in connection with the use of the Site or the Content or other information that Third Party Providers may provide, any interruption in availability of the Site, delay in operation or transmission, computer virus, loss of data, or use, misuse, reliance, review, manipulation or other utilization in any manner whatsoever of the Site or the Content, even if Lets In Health has been advised of the possibility of such damages or loss.

Intellectual Property

The materials found on the Site are protected by United States and other copyright laws unless otherwise noted. The selection, arrangement, and presentation of all materials (including information in the public domain), and the overall design of the Site are copyright © Lets In Health LLC, all rights reserved. Permission is granted to view and print materials from the Site for the non-commercial purpose of viewing, reading, and retaining for reference. Any other copying, distribution, retransmission or modification of information or materials on the Site, whether in electronic or hard copy form, without the express prior written permission of Lets In Health, is strictly prohibited. Lets In Health and other trademarks and/or service marks (including logos and designs) found on the Site are trademarks/service marks that identify Lets In Health and the goods and/or services that they provide. Such marks may not be used under any circumstances without the prior written authorization of Lets In Health. No person is authorized to use, copy, or distribute any portion the Site including related graphics.

Links to Third-Party Websites

The Site may provide hyperlinks to third-party web sites or information as a convenience to users of the Site (each, a “Third-Party Site”). Lets In Health does not control Third-Party Sites and is not responsible for the contents or activities of any Third-Party Sites or any hyperlinks contained therein. Lets In Health does not endorse, recommend, or approve any Third-Party Site, and will have no liability to any person or entity for the content or use of the content available through such hyperlink.

Children’s Issues

The Site is not directed for use by children under eighteen (18) years of age without adult supervision. Children under such age must not use the Site without adult supervision and are not permitted to submit any personally identifiable information. By visiting or using the Site or accepting these Terms of Use, you represent and warrant to Lets In Health that you have reached the age of majority in your jurisdiction, and that you have the right, authority, and capacity to agree to and abide by these Terms of Use.

Use of the Website

The Site is primarily designed to allow users the opportunity to access and provide information about Lets In Health. You represent and warrant to Lets In Health that you have used and will use the Site in a manner consistent with any and all applicable laws and regulations, including without limitations those related to data privacy and security. As a user of the Site, you may be required or requested to submit certain information that will help us to provide you with information about our products, including your name, address, e-mail address, telephone number, and other information. Lets In Health is not responsible for any information, material, or ideas submitted on the Site by users. More specifically, Lets In Health does not represent or guarantee the truthfulness, accuracy or reliability of any content or other communications posted by users, nor does it endorse any opinions expressed by users. You acknowledge that any reliance on material posted by other users will be at your own risk, and that you will also remain solely responsible for any inaccurate or incomplete information that you provide on the Site. Any information, materials, or idea submitted on the Site will be considered non-confidential and non-proprietary, except to the extent set forth in the Site’s Privacy Policy, which you are encouraged to review, and which is incorporated herein by reference. Any communication, information or material that you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions or the like, is, and will be treated as, non-confidential and nonproprietary information and will become and remain the property of Lets In Health. Lets In Health or any of its affiliates, may use such communication, information or material for any purpose whatsoever. Visitors to the Site are prohibited from posting or transmitting any material that: (a) is in violation of any applicable law or regulation; (b) infringes upon the copyright, trademark, trade secret, or other intellectual property rights of others; (c) violates the privacy, publicity, or other personal rights of others, (d) is defamatory, obscene, threatening, abusive or hateful; (e) contains any viruses, corrupted files, or similar software; (f) falsifies or deletes any author attributions or other similar notices or proprietary designations; or (g) otherwise violates any applicable code of conduct or other guideline that is applicable to such material. Further, you may not use the Site to: (i) advertise or offer to sell or buy any goods or services; or (ii) conduct or forward surveys, contests, pyramid schemes, chain letters, or similar items or communications. Users are also prohibited from violating or attempting to violate the security of the Site. More specifically, you are prohibited from doing any of the following: (i) accessing data not intended for you or logging into a server or account that you are not authorized to access; (ii) attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measure; (iii) attempting to interfere with Site service, including submitting a virus, overloading, “flooding”, “spamming”, “mailbombing” or “crashing”; or (iv) forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Violations of system or network security may result in civil or criminal liabilities. Lets In Health reserves the right to investigate such violations, and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. Although under no obligation to do so, Lets In Health reserves the right to review and remove any content that, in its sole judgment, violates these Terms of Use, violates applicable laws, rules, or regulations, or that is otherwise abusive, disruptive, offensive, harmful, or illegal. Lets In Health reserves the right to expel users of the Site and to prevent their further access to the Site if they violate these Terms of Use. Further, Lets In Health reserves the right to take any action that it deems appropriate with respect to user content in order to prevent potential liability, damage to our brand or public image, or damage to our relationship with our vendors or suppliers.

No Representations or Warranties; Limitation of Liability

The information and materials on the Site could include technical inaccuracies or typographical errors. Changes are periodically made to the information contained therein. LETS IN HEALTH AND/OR ITS AGENTS OR AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO ANY INFORMATION, MATERIALS OR GRAPHICS ON THE SITE, ALL OF WHICH IS PROVIDED ON A STRICTLY “AS IS” BASIS, WITHOUT WARRANTY OF ANY KIND AND HEREBY EXPRESSLY DISCLAIM ALL WARRANTIES WITH REGARD TO ANY INFORMATION, MATERIALS OR GRAPHICS ON THE SITE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. UNDER NO CIRCUMSTANCES SHALL LETS IN HEALTH OR ITS AGENTS OR AFFILIATES BE LIABLE UNDER ANY THEORY OF RECOVERY, AT LAW OR IN EQUITY, FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, SPECIAL, DIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING, BUT NOT LIMITED TO LOSS OF USE OR LOST PROFITS), ARISING OUT OF OR IN ANY MANNER CONNECTED WITH THE USE OF INFORMATION OR SERVICES, OR THE FAILURE TO PROVIDE INFORMATION OR SERVICES, FROM THE SITE.

Indemnification

You agree to indemnify, defend and hold harmless Lets In Health, and affiliates and their respective officers, directors, shareholders, employees, agents and other representatives, successors and assigns, from and against any and all loss, costs, expenses (including reasonable attorneys’ fees and expenses), claims, damages and liabilities related to or associated with your use of the Site or your violation of any of these Terms of Use.

Governing Law and Jurisdiction

These Terms of Use constitute a contract made under, and shall be governed by and construed in accordance with, the laws of the State of Ohio. Any dispute related to these Terms of Use or the Web Sites will be submitted to binding arbitration in Cincinnati, Ohio, pursuant to the Commercial Arbitration Rules of the American Arbitration Association; provided, however, that either party may seek preliminary injunctive or other equitable relief pending arbitration to prevent irreparable harm. Any dispute you may have with respect to the Site or these Terms of Use must be commenced by you within one year after it arises.

Changes to These Terms of Use

These Terms of Use were last updated on August 16, 2025. Lets In Health may update these Terms of Use from time to time. Lets In Health encourages you to periodically review this page to become aware of any changes. When continue to use the Site, you will be using the Site subject to these Terms of Use (as updated).

Entire Agreement

These Terms of Use (together with the Site’s Privacy Policy) constitute the entire agreement between you and Lets In Health, and such Terms of Use govern your use of the Site, superseding all prior or contemporaneous agreements, understandings, or representations.
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Contact Information

Questions or comments regarding the Site or these Terms of Use should be sent by e-mail to info@lets-in.health or by U.S. mail to Lets In Health LLC, 7672 Montgomery Road, Suite 309, Cincinnati, Ohio 45236. You can also submit a comment or questions through the “contact us” portion of the Site.